How Nebula's customer support team uses agents
Eiman Abdelmoneim, Staff Engineer at Nebula, will walk through how the team turned incoming support emails into something that mostly takes care of itself — from an inbox that drafts replies using past conversations to a live dashboard that tells you what's happening without anyone having to ask.
Jun 23, 2026 · 10:00 AM – 11:00 AM PDT · 1 hr
What you'll learn
- 01
Auto-draft support replies
An email workflow that reads incoming support messages and drafts replies using context from past conversations and account history.
- 02
Unified triage across sources
A triage system that checks account details, activity logs, and help guides together so common issues surface before anyone has to dig.
- 03
Live status dashboard
A live status board your team can open instead of asking 'where does this request stand?'.
- 04
Practical first steps for your workspace
Practical answers on getting workflows like these running in your own workspace, even if you're just starting out.
Presenters
Eiman Abdelmoneim
Staff Engineer · Nebula